Refund policy
Return and Refund Policy
Last Updated: September 30, 2024
At "Luxe Char," we have established the following return and refund policy to ensure that our customers can shop with confidence.
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Conditions for Returns
Please request a return within 30 days of receiving your product.
The product must be unused and in its original condition (with tags and packaging).
Sale items and custom orders may not be eligible for returns.
Only defective products are eligible for returns and refunds. -
Return Procedure
If you wish to return an item, please first contact customer support at [contact information].Please let us know the condition of the item and we will process your refund immediately in case of missing or damaged items.
When returning the item, please include the return slip and pack the product in its original packaging. -
Refund Processing
After the returned item arrives at our facility and its condition is confirmed, we will process the refund.
Refunds will be made based on the original payment method. Refund processing may take [5 to 10 business days]. -
Shipping Costs
Return shipping is free -
Contact Information
If you have any questions regarding returns or refunds, please feel free to contact customer support.
Email: info@luxechar.com